Заместитель начальника службы общественного питания( Courtyard by Marriott Kazan Kremlin )

Описание

CV REGINA THALASSINIDI Ready for Relocation Mob: +7 7028098872 E mail: redjanem@mail.ru PROFESSIOAL EXPERIENCE 2006 -2008 Air Astana Airlines , Kazakhstan, Almaty - Flight Attendant , Operating of International and Domestic flights in Business class on Airbus A 320, 321, 319, Boeing 757,767,737, Fokker 50 . • Operating on cha rter flights for VIP passengers • Manage of food and beverage service for VIP passengers • Preparing and serving meals • Controlling of cleanse of the cabin • High attendant to the passenger’s needs • Co mmuncati on w ith p ilots and ground staff • Ensuring the safety of passengers • Prov iding of First Aid • Organization of special request of the VIP passengers 2008 -2013 Air Astana Airlines , Kazakhstan, Almaty - Crew Control (Crew Planning Department) - one year was Crew Control Dispatch, after was promoted for Crew Control Supervisor -planning of Flight Crew, Daily communication with Crew according to Flight time, sch edules . 2015 -2020 Qazaq Air Airlines , Kazakhstan Almaty - Manager Flight Ops 2020 -2021 Iberia Airlines , Portugal Lisbon, (Subcontractor Sitel) – Dispatch of Call center, serving of Russian and English lines for Iberia Airlines passengers 2021 -2023 TDT team , Maintenance company, Turkey, Antalya - Assistant of CEO, Russian Speaking countries account manager 2023 - till present , International Airport of Almaty , ALMATY CATERING SERVICES - Assistant of Director and Banquet Operations Coordinator in Almaty Airport – VIP, VVIP customers • Banquet organization for China Embassy in Kazakhstan • Meeting and organization of banquets for Italian Embassy • Organization of banquet for first flight of Indigo Airlines • Organization of banquet for first flight of Flynas Airlines • Organization of internal banquets , conference s at the airport i n VIP Lounges • Receiving orders from customers • Calculation of necessary quantity of food for banquets • Const Controlling • Price regulation • Organization of various food services style • Resolving of customers complaints and Customers satisfaction management • Controlling of invoices • Control of HORE CA supplier’s quality of goods • Searching for new suppliers for Almaty Airport VIP lounges • Organization of tenders EDUCATION TURA N University 2006 to 2012, Kazakhstan Almaty, Bachelor Degree, Economy CERTIFICATES AND PROFESSIONAL EDUCATION Certificate CEA AVIATION TRAINING CENTRE , Amsterdam, Netherlands, 2006 - Cabin Crew for Boeing, Airbus A 320, 321,319 British Airways Training Centre , London 2006 year –Practical Lessons Wine training - Izmir, Turkey 2024 - origin and type of wines, wine serving, storing and keeping necessary temperature conditions for different types of wines, history of winemaking development in different regions, geographical features of vineyards, wine car t. A La Carte Service Training - Izmir, Turkey 2024 - Serving of Ordered Dishes and Drinks, Table Setting, Service Rules -Timing, Correct Recommendation of Dishes for Guests, Controlling and Providing Information about Allergens, Vegetarian, Kosher, Halal Food Service Food Safety Training - Izmir, Turkey 2024, Almaty Kazakhstan 2024 - theoretical and practical classes: Regulatory Instructions of Food Company, HACCP Rules, Allergens, Cleaning and Disinfection, Uniform, Hygiene Training, Controlling of Food Safety, Temperature Controlling, Cre ation Orders for Suppliers Banquet Training - Izmir, Turkey 2024, Almaty Kazakhstan 2023 - theoretical and practical classes: Types of Banquets, Table Setting Rules, Guests Service, Practicing Hospitable Communication with Guests, Solutions of Conflict Situations, Checking the Guest's Satisfaction. Check -back, Appearance of Employees, Features of Different Cultures, Preparation of Service Station, Rules of Placement on the Table, Technique of Handling Tableware, Serving of Different type of Glasses, Tea and Coffee Service Gifts Preparation Training - Internal Company Training, Almaty 2023: Choosing and Ordering Gift Baskets for Guests and Clients of the Company, Thematic Preparation of Gifts for National Holidays, Organization and Preparation of Gifts for Passengers, Preparation of Design of Present Gifts for Guests. Stress Management, Time Management, Team Building, Conflict Managment, Client Orientation LANGUAGES : Russian – fluent, Kazakh – Mother tongue, English – Fluent, Turkish - Fluent , Portugues - Medium level PERSONAL SKILLS : Client Oriented, Punctuality, Accurate for details, Easy learning, Team player, Management skills, Self -disciplined, Positive, Hardworking, like to communicate with customers, big experience of service with different cultures passengers, experience with communication and service of VIP and VVIP passengers